YOUR CUSTOMERS WILL LOVE IT
Without your customers, you have no business. As your primary software system, ROM will interface with your customers on many levels, providing them a superior experience with your business. Some of the ways your customers will love what ROM does for them –
Report Automation
Every month, your customers want reports detailing their activity – Automate it! They want every Scale Ticket sent to them – Automate it! Every order, every dispatch, every settlement, every invoice, every bill of lading, it does not matter what – Automate it! Automate the sending of any report with any data filters you want.
Information The Way Customers Want It
Customers want information and data presented in a way that they can understand it. They do not care if it is “Berry” or “#1 Unprepared”, to them it is “Copper” or “Production Line 1”. With ROM’s Nickname system, each customer can have a unique name for each item and all your users must do is call it what they normally call it.
Quicker Transactions
Whether it be the time your customer spends in the facility or the time it takes to process settlements (live or monthly), everything is faster with ROM. Process transactions one by one or by the thousands with the auto ticket generator.
Customer Portal
From an easy-to-use web interface, your customers can view and reprint all their orders, scale tickets, and purchase tickets. They can check on the payment status of any transaction, their order position, see pictures of their material and download data into Excel for further analysis.
How ROM Made us Millions
When we started with ROM, we had two facilities. By the time we sold the business we had 9 facilities across the globe, all using ROM. The system made management easy and with ROM’s inventory control, we always knew what we had in the pipeline or ready for sale.
Why did you choose to work with ROM initially?
We decided to choose ROM because it was one of the most complete, out of the box solutions for the scrap business. The price point was about a quarter of what custom programming an inventory system would be, and we liked the fact that it was slightly programmable. The customizable reports were the final carrot that led us to choose ROM.
Why I switched to ROM
When I met the folks from 21st Century Programming, I was immediately impressed. They had hands-on scrap experience, a strong support staff and a technical staff that was easy to work with. I was amazed at the progress their software had made and realized that, while our old software had remained stagnant, they had up-to-date solutions for our current operations.
Metro alloys Inc.
What can you expect when you buy the software?
Within 60 days we had a fully functional system in place with on-site training, on-line training (ROM University), network coordination with our IT staff and all the required hardware. In retrospect, we should have chosen ROM from the start. ROM software simply had the benefit of having invested the time and money to provide a mature, robust platform with predictable outcomes.
Co-owner, American Recycling
Company, LLC
What can you expect when you buy the software?
Within 60 days we had a fully functional system in place with on-site training, on-line training (ROM University), network coordination with our IT staff and all the required hardware. In retrospect, we should have chosen ROM from the start. ROM software simply had the benefit of having invested the time and money to provide a mature, robust platform with predictable outcomes.
Co-owner, American Recycling
Company, LLC
How 21CP help your business?
A lot of people (myself included) are quick to give out criticism or complain, but are slower to give out praise.
I wanted to make sure to NOT do that in this instance; as the level of professionalism, knowledge, and expertise Fernando displayed while working with us was top-tier and very much warrants praise. Thanks again for making this possible for us, and a huge thank you to Fernando for doing it.We are already seeing benefits from his time here.
Financial Controller Olgin Efune Recycling Company
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How ROM Made us Millions
When we started with ROM, we had two facilities. By the time we sold the business we had 9 facilities across the globe, all using ROM. The system made management easy and with ROM’s inventory control, we always knew what we had in the pipeline or ready for sale.
Why did you choose to work with ROM initially?
We decided to choose ROM because it was one of the most complete, out of the box solutions for the scrap business. The price point was about a quarter of what custom programming an inventory system would be, and we liked the fact that it was slightly programmable. The customizable reports were the final carrot that led us to choose ROM.
Why I switched to ROM
When I met the folks from 21st Century Programming, I was immediately impressed. They had hands-on scrap experience, a strong support staff and a technical staff that was easy to work with. I was amazed at the progress their software had made and realized that, while our old software had remained stagnant, they had up-to-date solutions for our current operations.
Metro alloys Inc.
What can you expect when you buy the software?
Within 60 days we had a fully functional system in place with on-site training, on-line training (ROM University), network coordination with our IT staff and all the required hardware. In retrospect, we should have chosen ROM from the start. ROM software simply had the benefit of having invested the time and money to provide a mature, robust platform with predictable outcomes.
Co-owner, American Recycling
Company, LLC
How 21CP help your business?
A lot of people (myself included) are quick to give out criticism or complain, but are slower to give out praise. I wanted to make sure to NOT do that in this instance; as the level of professionalism, knowledge, and expertise Fernando displayed while working with us was top-tier and very much warrants praise. Thanks again for making this possible for us, and a huge thank you to Fernando for doing it.We are already seeing benefits from his time here.
Financial Controller Olgin Efune
Recycling Company
What advice do you have for a company looking for software?
Within 60 days we had a fully functional system in place with on-site training, on-line training (ROM University), network coordination with our IT staff and all the required hardware. In retrospect, we should have chosen ROM from the start. ROM software simply had the benefit of having invested the time and money to provide a mature, robust platform with predictable outcomes.
Co-owner
American Recycling Company, LLC
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WE LOVE IT
For many, what they do is just a job. For us, it is a joy. We get to travel all over, meet new people and see all
of the different ways recycling happens. Everyone from our newest technicians to our 20 year veterans love
to go on site and help our customers. Yes, it can be stressful, but it is also a lot of fun to see what
our system does for our customers and solves their problems.
