The support mechanism behind the software is often just as important, If not more. As a family-oriented company, we take our customers’ needs beyond the actual software very seriously and have invested quite a bit of time and money into our infrastructure and support mechanisms.
Our support team comprises professionals from many different disciplines. We have people that have worked for years in the recycling business as well as many technology professionals. We like to think of ourselves as “Geeks, with boots”. This balance and diversity provides our customers with a superior experience.
Every step of the way, you will be treated with courtesy and professionalism from people that actually care about your business. Starting with the initial installation and training process, through ongoing support for day to day activities and follow up training / system tuning to help you get the most out of our system.
Should you have an issue or need a modification, every move that we make is documented and presented to you. All Changes, fixes, modifications, etc. are listed with every build and sent to you prior to an update so you know what to expect out
of the system.
How ROM Made us Millions
When we started with ROM, we had two facilities. By the time we sold the business we had 9 facilities across the globe, all using ROM. The system made management easy and with ROM’s inventory control, we always knew what we had in the pipeline or ready for sale.
Why did you choose to work with ROM initially?
We decided to choose ROM because it was one of the most complete, out of the box solutions for the scrap business. The price point was about a quarter of what custom programming an inventory system would be, and we liked the fact that it was slightly programmable. The customizable reports were the final carrot that led us to choose ROM.
Why I switched to ROM
When I met the folks from 21st Century Programming, I was immediately impressed. They had hands-on scrap experience, a strong support staff and a technical staff that was easy to work with. I was amazed at the progress their software had made and realized that, while our old software had remained stagnant, they had up-to-date solutions for our current operations.
Metro alloys Inc.
What can you expect when you buy the software?
Within 60 days we had a fully functional system in place with on-site training, on-line training (ROM University), network coordination with our IT staff and all the required hardware. In retrospect, we should have chosen ROM from the start. ROM software simply had the benefit of having invested the time and money to provide a mature, robust platform with predictable outcomes.
Co-owner, American Recycling
Company, LLC
What can you expect when you buy the software?
Within 60 days we had a fully functional system in place with on-site training, on-line training (ROM University), network coordination with our IT staff and all the required hardware. In retrospect, we should have chosen ROM from the start. ROM software simply had the benefit of having invested the time and money to provide a mature, robust platform with predictable outcomes.
Co-owner, American Recycling
Company, LLC
How 21CP help your business?
A lot of people (myself included) are quick to give out criticism or complain, but are slower to give out praise.
I wanted to make sure to NOT do that in this instance; as the level of professionalism, knowledge, and expertise Fernando displayed while working with us was top-tier and very much warrants praise. Thanks again for making this possible for us, and a huge thank you to Fernando for doing it.We are already seeing benefits from his time here.
Financial Controller Olgin Efune Recycling Company
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How ROM Made us Millions
When we started with ROM, we had two facilities. By the time we sold the business we had 9 facilities across the globe, all using ROM. The system made management easy and with ROM’s inventory control, we always knew what we had in the pipeline or ready for sale.
Why did you choose to work with ROM initially?
We decided to choose ROM because it was one of the most complete, out of the box solutions for the scrap business. The price point was about a quarter of what custom programming an inventory system would be, and we liked the fact that it was slightly programmable. The customizable reports were the final carrot that led us to choose ROM.
Why I switched to ROM
When I met the folks from 21st Century Programming, I was immediately impressed. They had hands-on scrap experience, a strong support staff and a technical staff that was easy to work with. I was amazed at the progress their software had made and realized that, while our old software had remained stagnant, they had up-to-date solutions for our current operations.
Metro alloys Inc.
What can you expect when you buy the software?
Within 60 days we had a fully functional system in place with on-site training, on-line training (ROM University), network coordination with our IT staff and all the required hardware. In retrospect, we should have chosen ROM from the start. ROM software simply had the benefit of having invested the time and money to provide a mature, robust platform with predictable outcomes.
Co-owner, American Recycling
Company, LLC
How 21CP help your business?
A lot of people (myself included) are quick to give out criticism or complain, but are slower to give out praise. I wanted to make sure to NOT do that in this instance; as the level of professionalism, knowledge, and expertise Fernando displayed while working with us was top-tier and very much warrants praise. Thanks again for making this possible for us, and a huge thank you to Fernando for doing it.We are already seeing benefits from his time here.
Financial Controller Olgin Efune
Recycling Company
What advice do you have for a company looking for software?
Within 60 days we had a fully functional system in place with on-site training, on-line training (ROM University), network coordination with our IT staff and all the required hardware. In retrospect, we should have chosen ROM from the start. ROM software simply had the benefit of having invested the time and money to provide a mature, robust platform with predictable outcomes.
Co-owner
American Recycling Company, LLC
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LONGEVITY
There are many reasons why we have customers that have been with us over 20 years. Support is probably one of the most important ones. When you call, a person will answer the phone. When you have an issue, a tracking ticket will keep you abreast of everything we do. Nothing gets lost and everything gets documented. Whether it is a new employee who needs training or a complex business workflow question, our team members will be there to teach and help.
