The support team is made up of both recycling professionals and software specialists, providing the unique skills needed to understand both recycling and computers. Support is provided via telephone, e-mail, and via real-time remote control software that allows 21st Century’s technicians to instantly see what is on a user’s screen and help him or her through any issue.

Support Services:

• Quick Training - Ad hoc information or help on ROM as part of your typical workload
• Scheduled Training - Schedule a structured training class for new employees or to increase staff knowledge in particular areas
• Modification Request - Submit a request to have your modification added to our calendar
• Report A Problem - Select to report issues with ROM, such as bugs, unexpected event messages, calculation errors or lost transactions

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