IMPORTANT: Use of the Remote Desktop Support feature requires the use of an access code which will be issued to you by the responding Help Desk Team Member after you fill out the form to your right. Under "Type of Inquiry" please enter "Request Remote Desktop Support" and a Help Desk Team Member will get right back to you.


You've got questions - we've got answers.

Answers to the most frequently asked questions related to our ROM software have been compiled and turned into quick, digestible video tutorials to help you trouble-shoot minor issues on your own. Click on any of the links below to be directed to a short tutorial video addressing the issue with which you are currently experiencing difficlties. 

Don't see your issue below? Give our friendly Help Desk staff a call or submit a Service Ticket inquiry by clicking here.